Refunds
We investigate and settle all refund claims promptly. See below for the details of our refund policy for all purchases.
We investigate and settle all refund claims promptly. See below for the details of our refund policy for all purchases.
Date of last revision – September 30, 2024
All sales are final. All events are rain or shine unless otherwise noted, but may be canceled due to dangerous conditions. All artists, dates, times, and locations are subject to change without notice. No refunds are issued due to a performer or attraction being removed from a festival lineup.
If an event is cancelled or postponed and a reschedule date is not announced within 30 days, you may contact us through our support portal for information on receiving a refund. There may be refund limitations set by the event organizer, including deadlines for requesting a refund. Any instructions and limitations will be communicated to you by Prekindle or the event organizers.
The service fee portion of your purchase will not be refunded. Delivery fees for printed tickets are not refunded under any circumstance. In most cases there will be a small refund processing fee. Any request for a refund must be made no later than 30 days after the event’s scheduled date, except as specifically allowed by the Organizer.
It is your responsibility when purchasing tickets to review the information provided by the venue to make sure you will be granted access to the event. Venues reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who fails to comply with venue rules. Breach of venue terms or rules will terminate your license to attend the event without refund.
As a representative of the event organizer, Prekindle helps investigate and settle all refund claims promptly. The decision as to whether you are entitled to a refund is determined by the event organizer, and must be considered final. If refunds are offered, you must adhere to the event organizer’s instructions and deadlines.
If you purchased Booking Protection with your order please see your receipt email for information on applying for a refund. Review the general terms and specific COVID-19 terms before proceeding as described in the Terms of Use. Booking Protection fees will not be refunded.