
Privacy Policy
Effective Date – September 30, 2024
Your privacy is important to us. It is Prekindle.com’s policy to respect your privacy and comply with any applicable laws and regulations regarding any Personal Information we may collect about you, including across our website, https://www.prekindle.com, and other sites we own and operate, and over the telephone or at events.
This Policy governs our use of Personal Information that we collect from you for our own purposes when you interact with our platform. When you purchase tickets to an event, we collect your Personal Information on behalf of event organizers. Please review their privacy policies for more information about how they collect and process your Personal Information before providing information in connection with an event.
“Personal Information” is information that identifies you as an individual or relates to an identifiable individual or household. This may include information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
NOTICE AT COLLECTION
CATEGORIES OF PERSONAL INFORMATION COLLECTED
While our processing of Personal Information varies based upon our relationship and interactions with you, the table below identifies, generally, the categories of Personal Information that we collect and have collected in the prior 12 months, as well as the categories of third parties with whom we “sell” or “share” and to whom we disclose this information for a business or commercial purpose.
Categories of Personal Information Collected | Categories of Third Parties to Whom We May Disclose this Personal Information for Business or Commercial Purposes | Categories of Third Parties to Whom Personal Information May Be Sold | Categories of Third Parties to Whom Personal Information May Be Shared | Processing Purposes |
---|---|---|---|---|
Identifiers Such as a name, home/mailing address, billing address, IP address and online identifiers, email address, social media profiles, phone/mobile number, account name, account ID or number associated with your account, or other unique personal identifiers. | [A parent, subsidiary, or affiliate of our company; third-party service providers; our employees, contractors, and/or related entities; our existing or potential agents or business partners; credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you; courts, tribunals, regulatory authorities, and law enforcement officers, as required by law.] | [N/A – Prekindle does not sell this information.] | [A parent, subsidiary, or affiliate of our company; third-party service providers; our employees, contractors, and/or related entities; our existing or potential agents or business partners; credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you; courts, tribunals, regulatory authorities, and law enforcement officers, as required by law.] | To provide you with our platform’s core features and services; to process any transactional or ongoing payments; to deliver products and/or services to you; to contact and communicate with you; for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you; to enable you to access and use our website, associated applications, and associated social media platforms; for internal record keeping and administrative purposes; to comply with our legal obligations and resolve any disputes that we may have; for security and fraud prevention; to ensure that our sites and apps are safe, secure, and used in line with our terms of use. |
Internet and electronic network activity and connectivity information Such as browsing history, browser type and version, the time and date of your visit, the time spent on each page, and other details about your interaction with our website. We may also collect information about the device you use to access our webpage, including, but not limited to, the device type, operating system, unique device identifiers, and device settings. Additionally, if you encounter certain errors while using the site, we may collect data about the error and the circumstances surrounding its occurrence, including, but not limited to technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. | ||||
Customer records Such as billing and shipping address, and credit or debit card data. | ||||
Commercial information Such as products or services history and purchases. | ||||
User-Generated Content Such as reviews, ratings, image, and/or video materials voluntarily supplied to us by our users for the purpose of publication on our website or re-publishing on our social media channels. | ||||
Inferences Drawn from Other Categories to Create a Profile Such as inferences, such as information about your interests, preferences and favorites. |
We may also process your Personal Information or disclose it to a third party in the event of any reorganization, financing transaction, merger, sale, joint venture, partnership, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
To request to opt-out of any future sale and or “sharing” of your Personal Information for purposes of cross-context behavioral advertising, or any future processing for purposes of targeted advertising: Do Not Sell or Share My Personal Information.
Collection of Information
We may collect Personal Information directly from you when you do any of the following:
- Register for an account
- Purchase any products and/or services
- Purchase a subscription
- Sign up to receive updates from us via email or social media channels
- Use a mobile device or web browser to access our content
- Contact us via email, social media, or on any similar technologies
- When you mention us on social media
We may also collect Personal Information from the following sources:
- Our business partners and affiliates
- Third parties you direct to us share information with us
Sensitive Personal Information
We do not sell or share Sensitive Personal Information, nor do we sell or share any Personal Information about individuals who we know are under sixteen (16) years old.
We may collect, hold, use, and disclose information for the following purposes, and Personal Information will not be further processed in a manner that is incompatible with these purposes:
- to provide you with our platform’s core features and services
- to process any transactional or ongoing payments
- to deliver products and/or services to you
- to contact and communicate with you
- for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
- to enable you to access and use our website, associated applications, and associated social media platforms
- for internal record keeping and administrative purposes
- to comply with our legal obligations and resolve any disputes that we may have
- for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use
Security of Your Personal Information
When we collect and process Personal Information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the Personal Information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.
How Long We Keep Your Personal Information
We keep your Personal Information only for as long as necessary for the purposes described in this Notice or otherwise authorized by law. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
The criteria used to determine our retention periods include: (i) the length of time you have an account with us; and (ii) whether there is a legal, accounting, or reporting obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them).
Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect Personal Information about children under 13.
Disclosure of Personal Information to Third Parties
We may disclose Personal Information to:
- a parent, subsidiary, or affiliate of our company
- third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators
- our employees, contractors, and/or related entities
- our existing or potential agents or business partners
- credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
- courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
- third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you
- third parties to collect and process data
- an entity that buys, or to which we transfer all or substantially all of our assets and business
Your Rights and Controlling Your Personal Information
To the extent the right is provided to you by applicable law, we also make available several privacy choices and methods for you to submit privacy requests as described in this section. Please note that we may maintain copies of information that you have updated, modified or deleted, as permitted, in our business records and in the normal course of our business operations.
Access and Know: You may request details of the Personal Information that we hold about you, including the categories of Personal Information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information, the categories of third parties to whom we disclose Personal Information, and the specific pieces of Personal Information we have collected about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this Privacy Policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Deletion: You have the right to request that we delete Personal Information that we have collected from or obtained about you.
Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this Privacy Policy, or opt-out using the opt-out facilities provided in the communication. Even if you unsubscribe, we may still send you non-commercial emails, such as ticket purchase confirmations.
Opt-Out: You have the right to opt out of certain types of processing, including:
- to opt out of the “sale” of your Personal Information.
- to opt out of “targeted advertising” by us.
- to opt out of any automated processing of Personal Information for purposes of evaluating, analyzing, or predicting your behavior, interests, location, movement, or circumstances (including to make decisions that produce legal or similarly significant effects).
Appeal: If you are unsatisfied with our actions related to the exercise of one of your privacy rights above, you may appeal our decision.
To submit a request, please contact support@prekindle.com. We will process your request based upon the Personal Information in our records that is linked or reasonably linkable to the information provided in your request. We will take steps to verify your request and will process your request by matching the information provided in your request such as name, email address, phone number, billing address with the information we have in our records. In some cases, we may request additional information in order to verify your request or where necessary to process your request. If we cannot verify your identity, we will be unable to process your request to know/access, correct or delete.
Authorized agents may also submit requests to us by emailing support@prekindle.com. We may request that any authorized agents verify their identity, including by providing information about themselves, such as their name, email, phone number, and address. We may also contact consumers directly to confirm the authority of the authorized agent.
Please note that we may maintain copies of information that you have updated, modified or deleted, as permitted, in our business records and in the normal course of our business operations.
We do not sell or share Sensitive Personal Information, nor do we sell or share any Personal Information about individuals who we know are under sixteen (16) years old. We will not discriminate against you for exercising any of your rights over your Personal Information.
Global Privacy Control
You may also opt out of targeted advertising through the use of a global privacy control—or “GPC”—signals, which means that if we detect that your browser is communicating a GPC signal, we will process that as a request to opt that particular browser and device out of sales and sharing (i.e., via cookies and tracking tools) on the Prekindle website. Note that if you come back to the Site from a different device or use a different browser on the same device, you will need to opt out (or set GPC for) that browser and device as well.
Use of Cookies and Other Tracking Technologies
We use “cookies” and other tracking technologies to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
At all times, you may decline cookies from our site if your browser permits. Most browsers allow you to activate settings on your browser to refuse the setting of all or some cookies. Accordingly, your ability to limit cookies is based only on your browser’s capabilities.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices. In the event that you provide information to any third-party website or service, you understand that Prekindle is not responsible for such third parties’ use, disclosure or other processing of your information. You further acknowledge and agree that Prekindle shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third-party website, service, or resource.
Aggregate and Non-Identifiable Data
Where we use, disclose or process de-identified data (data that is no longer reasonably linked or linkable to an identified or identifiable natural person, household, or personal device) we will maintain and use the information in deidentified form and not to attempt to reidentify the information, except as permitted by applicable privacy laws (such as to confirm whether our deidentification processes are reasonable and adequate).
Changes to This Policy
The “Effective Date” at the top of this Policy indicates when this Policy was last updated. At our discretion, we may change our Privacy Policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this Privacy Policy, we will post the changes here at the same link by which you are accessing this Privacy Policy.
Do Not Track
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals.
Notice of Financial Incentives
We may offer you certain financial incentives that can result in different prices, rates, or quality levels for the goods or services we provide. If we provide an offering that is considered a “financial incentive” under the CCPA, we will disclose the material details of such program to you so that you can choose whether to opt in. Any financial incentive we offer will reasonably relate to the value of your Personal Information.
Participation in a financial incentive program requires your opt-in and consent, which you may revoke at any time.
Shine the Light
If you are a California resident, in addition to the rights discussed above, you have the right to request information from us regarding the manner in which we share certain Personal Information, as defined by California’s “Shine the Light” law, with third parties and affiliates for their own direct marketing purposes.
To receive this information, send us a request using the contact details provided in this Privacy Policy. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code.
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
Prekindle Support: https://www.prekindle.com/support